FAQ

WHAT IS CLLCTD.?

CLLCTD. is an affiliate company to Sir Trevor James. Our mission is to spread positivity, and help motivate and empower unique individuals to reach their full potential while still feeling collected. Clothing and art are a means of expression, identity, and storytelling. Through these mediums we can share knowledge and learn more about each other, creating the basis for positive change in society rather it be self improvement or group improvement.

CAN I RETURN A BEAT IF I DON'T LIKE IT?

ALL BEAT ORDERS AND INQUIRIES ARE TO BE HANDLED THROUGH BEATSTARS.

WHAT IS A PRE-ORDER?

PRE-ORDERS ARE ORDERS TAKEN PRIOR TO THE OFFICIAL RELEASE OF AN ALBUM OR PRODUCT.

BECAUSE WE DO NOT STORE CREDIT CARD INFORMATION, PAYMENT IS TAKEN IN FULL AT THE TIME YOU PLACE YOUR ORDER.

WHEN WILL MY PRE-ORDER SHIP?

WE DO OUR ABSOLUTE BEST TO SHIP PRE-ORDERS SO THEY ARRIVE ON OR BEFORE THE OFFICIAL STREET DATE / DATE LISTED ON THE PRODUCT DETAILS PAGE.

REFUNDS, RETURNS AND EXCHANGES

JUST HIT US UP! WE'LL SEE WHAT WE CAN DO!

CANCELING OR CHANGING AN ORDER

IF YOU NEED TO CANCEL OR CHANGE YOUR ORDER, PLEASE CONTACT US WITHIN 30 MINUTES OF YOUR ORDER BEING PLACED. PLEASE WRITE IN WITH YOUR ORDER # AND WE WILL DO OUR BEST TO HELP YOU OUT. AFTER THAT, WE CANNOT GUARANTEE THAT WE WILL BE ABLE TO HONOR THE CHANGE.

OUR CHAT BUSINESS HOURS ARE 9:00AM - 5:00PM (CST) MONDAY - FRIDAY.

PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE WHEN SENDING AN INQUIRY VIA EMAIL. PLEASE NOTE, SENDING MULTIPLE E-MAIL INQUIRIES WILL CAUSE DELAYS IN OUR RESPONSE TIME. 

INTERNATIONAL SHIPPING METHODS

IF YOU NEED TO CANCEL OR CHANGE YOUR ORDER, PLEASE CONTACT US WITHIN 30 MINUTES OF YOUR ORDER BEING PLACED. PLEASE WRITE IN WITH YOUR ORDER # AND WE WILL DO OUR BEST TO HELP YOU OUT. AFTER THAT, WE CANNOT GUARANTEE THAT WE WILL BE ABLE TO HONOR THE CHANGE.

OUR CHAT BUSINESS HOURS ARE 9:00AM - 5:00PM (CST) MONDAY - FRIDAY.

PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE WHEN SENDING AN INQUIRY VIA EMAIL. PLEASE NOTE, SENDING MULTIPLE E-MAIL INQUIRIES WILL CAUSE DELAYS IN OUR RESPONSE TIME.